Privacy Policy

Effective Date: August 16, 2026

This Privacy Policy explains how SulfurSMP ownership (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit or use the SulfurSMP Minecraft server web store (the “Store”), purchase products, interact with our website, or contact us for support.

By using the Store, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on how you use the Store, we may collect the following categories of information.

Account and Minecraft Information

When you create an account, place an order, or connect a Minecraft account, we may collect information such as:

• Minecraft username or player name;
• Minecraft UUID or other account identifier;
• Store account username and email address;
• Order history and purchased products;
• Account status, including bans, suspensions, or other Store-related restrictions; and
• Information you provide to customer support.

Payment and Transaction Information

When you make a purchase, we may collect or receive information necessary to identify and process the transaction, including:

• Order number;
• Products purchased;
• Amount paid;
• Currency;
• Payment status;
• Transaction date and time; and
• Limited payment or billing information provided by the payment processor.

We generally do not receive or store your full payment-card number when payment is processed by a third-party payment provider.

Technical Information

When you access the Store, we may automatically collect information such as:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Referring page or URL;
• Pages viewed and actions taken on the Store;
• Approximate geographic location derived from IP address;
• Date and time of visits; and
• Error logs, security logs, and other diagnostic information.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate the Store, remember preferences, maintain sessions, prevent fraud, understand website usage, and improve our services.

Some cookies may be placed by third-party services used by the Store. Where required by applicable law, we will request consent before placing non-essential cookies.

2. How We Use Information

We may use collected information to:

• Create and manage Store accounts;
• Process and fulfill purchases;
• Deliver digital products to the appropriate Minecraft account;
• Provide customer support;
• Verify transactions and prevent fraud;
• Maintain the security and integrity of the Store and Minecraft server;
• Detect abuse, cheating, unauthorized access, and other violations;
• Communicate with you about purchases, support requests, or important service changes;
• Maintain transaction and accounting records;
• Analyze and improve the Store and server;
• Comply with legal obligations; and
• Exercise or defend legal rights where necessary.

We will not use personal information for purposes incompatible with the purposes described in this Policy unless permitted or required by law.

3. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may process information based on one or more of the following:

• Performance of a contract, such as processing and delivering a purchase;
• Compliance with a legal obligation;
• Our legitimate interests, such as security, fraud prevention, service improvement, and administration;
• Your consent, where consent is required; or
• Another lawful basis available under applicable law.

4. How We Share Information

We may share information with trusted third parties when reasonably necessary to operate the Store and server.

These parties may include:

Payment Providers

Payment processors handle payments and may receive information necessary to authorize and complete transactions, detect fraud, and comply with financial requirements.

Hosting and Technology Providers

We may use hosting providers, databases, cloud services, content-delivery networks, security services, and other technical providers to operate the Store and server.

Analytics and Advertising Providers

Where used and permitted by law, analytics or advertising providers may receive limited information through cookies or similar technologies to help us understand website usage or measure advertising performance.

Customer Support Providers

Information may be shared with support-ticket, email, chat, or help-desk providers when necessary to provide customer support.

Legal and Security Disclosures

We may disclose information where reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights or property, investigate fraud or abuse, protect users, or prevent security threats.

We do not sell personal information for money unless expressly stated otherwise and permitted by applicable law.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide Store and server services;
• Maintain business and transaction records;
• Resolve disputes;
• Prevent fraud and abuse;
• Enforce agreements; and
• Comply with legal, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete it, anonymize it, or otherwise securely dispose of it, subject to legal and operational requirements.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information.

7. International Data Transfers

Our service providers or infrastructure may be located in countries other than the country in which you live.

Where applicable law requires safeguards for international transfers of personal information, we will use appropriate mechanisms required by that law.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Request portability of certain information;
• Withdraw consent where processing is based on consent; and
• Lodge a complaint with a relevant privacy or data-protection authority.

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling certain requests.

9. Children's Privacy

The Store is not intended to encourage children to provide personal information without appropriate authorization.

Where applicable law requires parental or guardian consent for the collection of a child's personal information, we will seek or rely on that consent as required.

If you believe a child has provided personal information in violation of applicable requirements, contact us so that we can review and address the issue.

10. Cookies

Cookies may be used for purposes including:

Essential cookies: Required for authentication, shopping-cart functionality, security, and basic Store operation.

Preference cookies: Used to remember settings and preferences.

Analytics cookies: Used to understand traffic and Store usage.

Advertising cookies: Used only where applicable and permitted, and potentially for advertising measurement or personalization.

You may be able to control cookies through your browser settings or, where applicable, through our cookie-consent mechanism. Disabling certain cookies may affect Store functionality.

11. Third-Party Links and Services

The Store may contain links to third-party websites, services, or applications.

We do not control those third parties and are not responsible for their privacy practices. We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. Minecraft and Third-Party Platforms

The Store may interact with Minecraft, Mojang, Microsoft, payment providers, authentication services, or other third-party platforms.

Those services may independently collect and process information under their own privacy policies and terms.

SulfurSMP is not affiliated with, endorsed by, or sponsored by Mojang or Microsoft unless expressly stated otherwise.

13. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will investigate and take reasonable steps to contain and remediate the incident.

Where required by applicable law, we will notify affected individuals or relevant authorities within the legally required timeframe.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When appropriate, we may provide notice through the Store or other reasonable means. The updated Policy will become effective on the date stated at the beginning of the revised Policy.

We encourage you to review this Policy periodically.

15. Contact Us

For privacy questions, requests, or concerns, contact:

SulfurSMP
Email: [email protected]

When submitting a privacy request, please provide enough information for us to identify the relevant account or transaction without unnecessarily including sensitive personal information.